Common Questions
Q: Are you just a website?
A: No, we are a family owned hearing practice located in Countryside, Illinois, which is a suburb of Chicago, IL. We provide superior patient care and patient services at realistic prices. We have been helping people improve their quality of life through better hearing since 2003 and our philosophy has allowed us to help patients nationwide and worldwide. Unlike sales only websites we are a bricks and mortar practice and you can find our physical address at the top and bottom of each page.
Q: Are your prices for one or two hearing aids?
A: Our prices are for one hearing aid unless otherwise stated.
Q: Is there a cost for the warranty?
A: The manufacturer's full warranty is provided at no extra cost.
Q: What do I do if I need warranty repair?
A: You can bring or send your hearing aids or accessories to us. We will evaluate and repair in-house or for more extensive repairs we will send to the manufacturer.
Q: Are the hearing aids and accessories you offer the latest models?
A: Yes. Because we are an authorized provider we order directly from the manufacturers. We do not keep a stock of hearing aids as we want our patients to have the very latest technology. We do not offer refurbished or used hearing aids.
Q: What does Bluetooth compatible mean?
A: Bluetooth is a wireless form of communication. Hearing aids that are Bluetooth compatible wirelessly communicate between your cell phone or television and your hearing aids. Signia's latest technology connects directly to Apple iPhone version 8 and higher. Most newer Android cell phones have a direct, wireless Bluetooth connection to Signia hearing aids.
Q: What are the Bundled and Unbundled purchasing options?
A: The Bundled purchasing option includes all office visits for the life of the hearing aids. Unbundled provides the same manufacturer warranty, any Special Offer pricing, supplies for maintaining your hearing aids as well as ongoing support from us. The Unbundled option is for someone who lives outside the Chicago Illinois area and for patients who live locally and are comfortable performing hearing aid cleaning and maintenance. Please see Purchasing Options page for more information.
Q: Do you accept health insurance?
A: Yes, if your policy has a benefit for hearing aids we will assist you in filing a claim.
Q: If I am purchasing from outside the state of Illinois do I pay sales tax?
A: No, we do not charge sales tax for out-of-state purchases. There is a 1% sales tax and we pay the tax for you.
Q: What is the sales tax if I purchase in the state of Illinois?
A: The Illinois state medical device sales tax is 2.25%.
Q: What if I can't find a product, price or answer to a question?
A: Please call us (Toll Free 877-600-1122) or send us an email. We will answer your questions and we will not use your information for marketing purposes.
Q: Why can't I buy on your website?
A: Northwest Professional Hearing is not a selling site/e-commerce site. We are a private practice. We require an audiogram from prospective patients. We conduct a thorough consultation with our licensed hearing care practitioner before you purchase hearing aids. We want to ensure you have the very best outcome and experience with your new hearing aids.
